Countrywide South East
A more efficient team
Vast reduction in workplace stress
Increased sales from client referrals
Countrywide South East(CSE)’s business is complex and highly confidential with discretion and vigilance crucial in order to provide appropriate levels of customer service. However, they reached the point where they needed a CRM to service clients effectively and to grow the business – growth was being hampered by the manual work processes the company was employing.
CSE needed to remove the stranglehold that the existing processes had them in and take advantage of the business growth that the team’s high-quality customer-centric work was creating. But the team felt unwilling to risk pushing for more client work without the concomitant fear that error-rates would rise UNLESS they could find a suitable solution to help them.
Junari identified that their JunariCRM+ ® product would deliver on all the requirements that CSE needed and in particular provide a system that could be tailored to meet all of CSE’s process flow requirements.
Furthermore, the product’s look and feel and vocabulary could be entirely changed to fit with the CSE team’s own work lingo. The CSE business has gone from strength to strength as a direct result of JunariCRM+ ® and continues to provide concrete and sustainable business benefits that will continue to reap dividends for years to come. Both companies continue to work closely together to drive out further process efficiencies and productivity gains.