Reduction in process complexity

One system – not many – providing clear easy-to-follow and integrated processes.

Staff time freed up

Charity staff have gained more time to focus on core service delivery thanks to the ease of use and streamlined processes JunariCRM+ provides.

Management information improved

The JunariCRM+ system provides accurate and timely visibility of critical management information.

The brief

Headway Hertfordshire is a charity that provides for the care of individuals with brain injuries and their carers. Headway Hertfordshire needed a system that was capable of storing the highly-custom and specific information that they collect on a daily basis regarding both their Clients and their staff (who provide the support services).

Karyn Jones, Chief Executive comments “ The aim was to free up staff to concentrate upon our core services and not be heavily-occupied by a prohibitive administration overhead of providing information critical to our ongoing funding.” The twin demands of process-complexity and required data-thoroughness and the scale of each of these was proving to be quite a challenge to most of the CRM systems that Headway Hertfordshire had investigated.

Karyn comments “the experience of working with Junari has been fantastic! That, combined with the quality and power of the JunariCRM+ product has delivered exactly what we need. I firmly believe that each local Headway Branch and indeed any charity should seriously consider implementing JunariCRM+ because achieving the charities objectives becomes so much easier when you have this system helping! ” “The service we have received has been exceptional. Now we can provide funders with all the information they need including outcomes data – which is crucial for providing proof-points to our funding organisations.”

How Junari Delivered

Listen and reassure

We listened closely to all of the client’s requirements and tailored the JunariCRM+ system to meet them: “This has allowed us to personalise our system right down to the little details, which make a big difference”.

Implementation and training

Junari prides itself on the quality of training it delivers to clients, as Karyn comments: “Our staff were concerned about having to use a new system but the training provided was excellent and the system is easy to pick-up.”

CRM partners for the future

JunariCRM+ continues to provide concrete and sustainable benefits. Both the Junari and Headway Herts teams continue to work closely to further refine and tailor the system to drive out more process efficiencies and productivity gains.