Reduction in process complexity
Staff time freed up
Management information improved
Headway Hertfordshire is a charity that provides for the care of individuals with brain injuries and their carers. Headway Hertfordshire needed a system that was capable of storing the highly-custom and specific information that they collect on a daily basis regarding both their Clients and their staff (who provide the support services).
Karyn Jones, Chief Executive comments “ The aim was to free up staff to concentrate upon our core services and not be heavily-occupied by a prohibitive administration overhead of providing information critical to our ongoing funding.” The twin demands of process-complexity and required data-thoroughness and the scale of each of these was proving to be quite a challenge to most of the CRM systems that Headway Hertfordshire had investigated.
Karyn comments “the experience of working with Junari has been fantastic! That, combined with the quality and power of the JunariCRM+ product has delivered exactly what we need. I firmly believe that each local Headway Branch and indeed any charity should seriously consider implementing JunariCRM+ because achieving the charities objectives becomes so much easier when you have this system helping! ” “The service we have received has been exceptional. Now we can provide funders with all the information they need including outcomes data – which is crucial for providing proof-points to our funding organisations.”