Customer service improvements
Bottom-line costs reduced
The team at Pro-actions Business Improvement describe themselves as ‘proactive, committed, positive people who constantly strive to live with balance, integrity and honesty’.
Pro-actions are passionate about bringing the power of business-truths to their client-base and saw the need for their own business to be equipped with a suitably powerful and extensible CRM system that could scale with their business plans.
A key tenet of the JunariCRM+ product is that it is totally tailorable to meet a client’s business processes and requirements – we see no benefit in forcing customers to throw away their carefully crafted unique processes or service value-points just so that they can fit in with an off-the-shelf software package and in doing so reduce their market advantage to that of their competitors who are perhaps using the same system!
As Andy Linnet, CEO, told us “ knowing much about these types of CRM systems, I wanted one that I knew could be moulded around my business needs and not require me to “shoehorn” my business into the system. I also wanted a local company that I felt cared about my business need – not just their own business targets”