Junari bring calm efficiency to research complexity for Synergy Healthcare
Improved visibility of data and information
Greater efficiencies in Project Management
Streamlined, automated complex processes
Formed in 2000, Synergy Healthcare Research provides market research services primarily on behalf of pharmaceutical companies, using a variety of quantitative and qualitative research methods; including data interpretation and marketing recommendations.
With a breadth of repeat customers, Synergy has forged a reputation for unique research expertise and insights, flexibility, quality and reliability, and director-level involvement in all their projects.
“Each project is unique, ad-hoc and complex, comprising a wide range of research methods, interview styles, subjects, and therapy areas,” says Director Charlotte Sugden Heron.
“All of our mechanisms to keep track of projects were either paper-based or kept on cumbersome Excel spreadsheets. It was time for us to embrace a more modern and efficient approach.”
How Junari Delivered
Flexible and Customisable
Clear Understanding of Requirements
User Adoption and licensing
“Junari provided training for everyone, including some key users who can add simple customisations to the system as required. As each team member fully adopts the system as their own, they are beginning to make requests for new functionality. This is a good sign that staff are engaging with it and wanting to embed it into their work.”
“In terms of licensing, Junari host our system and we pay a fee per user to access it. This includes maintenance and support. I hope we can continue to work together to tweak things and add any future requirements going forward.”