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Klub Group Ltd is a UK based company operating in the youth travel sector, and trades under brands “Klub Group Adventure” and “Xplore”.
Because of considerable market-evolution the company has experienced over the last five years, there was a realisation that to ensure the recent magnitude of growth was sustainable, while maintaining quality of service, it would be necessary to implement a single, central system. A system that would be capable of managing all customer data for the whole company, irrespective of where the company’s operations were based.
Ben Sinclair, Sales and Marketing Director says: “as the business has grown the need for reliable and up to date sales, marketing and financial reports is far more important and necessary for the business to sustain itself and be successful. A CRM that handles the whole lifecycle of sales and marketing activity but also communicates with our Operations department will improve the continuity in delivery of our products and keep our quality of delivery standards intact and high!”
“It was clear that we needed an all-encompassing CRM that provided solutions across all of our products and offices. Having tried and had less-than-successful-outcomes of building bespoke I decided to go in search for a CRM solution specialist.”