“3rd CRM time lucky – now that we’ve got JunariCRM+…"

Franklins Fire and Safety Ltd delivers high quality risk assessment and training solutions, chiefly into the UK Care industry (i.e. Care homes, Hospitals etc.) as well as into corporate organisations, schools and local authorities. Franklins specialise in safety legislation related training and assist clients in achieving sector specific safety training compliance

"JunariCRM+ is brilliant!"

Charlie Franklin, Franklins’ Sales & Marketing Executive recaps “ Prior to finding the Junari team we had struggled to deliver our desired business processes with the off the shelf, and even bespoke, systems that we had worked with. None of them could do all of what we wanted in quite the way we wanted without the cost becoming prohibitively high .”

“To be honest I was beginning to despair of ever finding a solution that would do what we needed. It’s not that we’re massively unique in the world of quality training provision, but the key elements of how we do business and how we add extra value for clients are what make Franklins Fire & Safety who we are vs the others – that identity is close to our hearts.”

“Obviously we wanted a system that would support our strengths and make them more powerfully present in our day to day operations. None of the other systems we worked with could do this for us and combine great value for money and robust data and statistical calculations – only JunariCRM+ has done this.”

“ And , this wasn’t just a tiny problem for us! Not having the right system in place would result in me and the team spending many, many man-hours – sometimes whole days – trying to produce and collate important management reports for our clients. The old CRM systems would have me pulling multiple manual reports that I would then have to combine, sanitise the data and then cut and paste and sort the data until I was hot under the collar and steam was coming out of my ears!”

“ Now all I have to do is go to the management report section that I have saved on JunariCRM+ and press a single button to have my reporting completed and available to me! What used to literally take days now takes me 10 minutes every week! Just this one improvement alone has more than paid for the cost of JunariCRM+, but when I consider how I am now able to spend my time in much more valuable business development activities to drive Franklins Fire & Safety forward I feel a huge sense of relief that we have JunariCRM+ as a foundation of our company’s operations”

We've got your back...

“I also want to say a few words about the Junari team themselves – it is always a concern when you’re implementing a core system like a CRM that the brilliance of the software will perhaps be let down by the people who provide the support of it post implementation. I can say with absolute surety that the team at Junari really understand this anxiety and gave us reassurance from the first moment we met them. They listened closely to all our requirements and tailored the system to meet them which has allowed us to personalise our system right down to the little details which make a big difference”.

“Whenever we have had an issue we simply get in touch and are treated with friendly professionalism and the resolution is normally in place before we are expecting it. They’re proactive as well – if they spot something that looks wrong they will go ahead and fix it before we have even noticed it! It feels great to know that they are there looking after us like that. They care that we succeed in what we do”

Why wouldn't you...?

“If I am ever asked for my opinion on JunariCRM+ and the Junari team by other business people my advice is always that they should go right ahead and give Junari the opportunity to become your new CRM system – because you will receive a well organised, powerful and easy to use CRM system with a steadfast and dedicated team that will have your back and help make your business stronger and fitter”

Could your business do with some relief from “stranglehold” CRM systems? Fancy dealing with a CRM company that really listens and builds a CRM to match your business? Get in touch with us – as Charlie says, it might be your best business move yet!….

If you’ve got to the point in your business when you’re fed up with data-dilemmas and tortuous-truth-trails and like the idea of knowing exactly what’s going on in your business for once and all, then may we suggest you drop us an email and have a quick chat with us. If you want to read a few more case studies first though then head back to them here and reassure yourself some more.

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