Your customers receive swift and efficient resolutions to their inquiries.
Your support team is organised and empowered to deliver exceptional service.
You gain valuable insights that elevate the customer experience across the board.
Why Choose Odoo Helpdesk for Your Business?
Empowered Support Teams
Swift Resolutions and Happy Customers
Self-Service Options and Knowledge at Fingertips
Effortless ticket management
Integrated Sales Opportunities
Cost-Effective and Scalable Solution
Effortless Ticket Management and Automated Efficiency
Streamline ticket management effortlessly, automate actions, and ensure rapid resolutions for heightened productivity and cost savings.
Track, prioritise, and resolve tickets using Kanban view and custom SLA rules.
Automate emails and actions at different stages for faster response times.
Use dynamic email templates and canned responses for consistent communication.
Escalate tickets and invite experts for live discussions, enhancing teamwork..
Multi Communication Channels and Empowered Customer Satisfaction
Offer seamless support through email, website forms, and live chat.
Build a knowledge base and forum for self-service and independent answers.
Allow customers to close their own tickets, improving transparency and reducing workload.
Gain insights on customer inquiries to identify trends and proactively address needs.
Integrated Sales Strategies and Scalable Support Solutions
Sell and upsell support contracts seamlessly, implement automated upselling, and leverage real-time alerts for proactive sales strategies.
Generate revenue by selling support contracts and tracking time with the timesheet app.
Implement automatic upselling with time-limited contracts to maximise revenue.
Create alerts based on customer status for proactive sales and support.
Seamlessly integrate with other Odoo applications for scalable support.
