Overview
Are you making the most of every interaction with your website visitors?
How prompt is your response to customer inquiries on your website?
Are you capturing valuable leads from your website visitors?
Is your team delivering seamless support to your customers?
Is your website providing a dynamic and engaging experience?
With Odoo Live Chat, integrated seamlessly into the Odoo platform, you can interact with website visitors and customers in real-time. This powerful tool allows you to efficiently answer questions, resolve concerns, and provide top-notch support, enhancing the customer experience and boosting sales and conversions.
Pre-built Chatbots with CRM Integration
Targeted Chat Initiations Based on Visitor Behavior
Embedded Chat Functionality for External Websites
Helpdesk Ticketing System Integration
Multi-Channel Chat Management
Customizable Chat Window & Branding
Pre-built Chatbots with CRM Integration
Features
Deliver Instant Support & Generate More Leads
Engage visitors in real-time, nurture leads effortlessly, and streamline issue resolution.
Address visitor queries and concerns instantly for exceptional service.
Foster leads with user-friendly chat features and integrated CRM for effortless follow-up.
Convert conversations into support tickets with ease, preserving details for future reference.
Offer round-the-clock (24/7 chatbot) support with instant query answers and ticket creation .
Simplify communication with predefined responses, boosting operator efficiency.
Boost Team Efficiency & Resolve Issues Like a Pro
Collaborate seamlessly, manage tickets directly from chat, and empower your team for faster solutions.
Receive chat notifications and manage chats across Odoo apps for efficient issue resolution.
Search and manage Helpdesk tickets directly from the chat window for swift problem-solving.
Organise interactions by creating channels for specific teams or departments.
Streamline communication and resolve issues faster, potentially lowering support costs.
Gain valuable insights from chat conversations to improve products and services.
Personalise Interactions & Drive Engagement
Tailor the chat experience, showcase your brand, and proactively engage visitors for higher conversions.
Initiate chats based on visitor behaviour, boosting engagement and conversions.
Customise chat window and button designs to align with your brand identity.
Engage visitors by sending custom chat requests based on their real-time browsing history.
Showcase a commitment to customer service with readily available chat support.
Increase customer satisfaction with real-time interaction for higher satisfaction rates.
Make Data-Driven Decisions & Continuously Improve
Gain valuable insights, track performance metrics, and refine your approach for ongoing success.
Access detailed session histories, including transcripts and ratings for thorough performance evaluation.
Track session statistics (interaction rates, duration, success metrics) for informed choices.
Monitor customer feedback to refine service delivery and continuously improve.
Identify potential customers through chat interactions and proactively offer solutions (improved sales opportunities).
Make data-driven decisions based on comprehensive performance data.
Upgrade your customer experience effortlessly with Odoo’s budget-friendly live chat options. Learn more!